myPETZnet™
myPETZnet™ is your group of family, friends or neighbors who agree to be on stand-by in case your pet sitter does not arrive. They are your pet's safety net. If the checkIN time 
lapses and your pet sitter does not arrive, or indicates she/he cannot care for your pets, your PETZnet™ members will be called in the order listed, until someone takes responsibility for your pet(s).
Remember, your pet sitter is always called first in case they are running late. If they can take responsibility and indicate such, they checkIN as expected, and all is well. You will receive e-mail notification that the pet sitter checked in late AND the checkIN time will be logged on your schedule.
BUT if something is wrong and your pet sitter cannot take responsibility, we will escalate to members of myPETZnet™, contacting them via their preferred contact method (phone, or email). Our primary responsibility is making sure your pets are safe and secure!
myPETZnet™ members must indicate they are willing and able to take care of your animals (we trust your PETZnet™ members know how to get into your home, if necessary). They will know what to do because you have completed the ePETZid™, including feeding instructions. This is another layer of pet safety and pet security.
We will send you an e-mail letting you know who is taking care of your animals AND it will be logged on your schedule. If no one responds to help, we notify you. 
For your pet's safety, we suggest you have at least one myPETZnet™ member as your backup. Don’t worry, we’ll send an e-mail to confirm you entered their contact information correctly, and to help them understand PETZcheckIN® and myPETZnet™. The more you list, the less chance there is of your pet's security and safety being compromised and being left unattended.
Here's an example: You want your dogs fed at 5 pm- this is your checkIN time. 
You set your checkIN window to 60 minutes. This means your pet sitter can checkIN anytime between 4 pm and 6 pm. If they try to checkIN early (before 4 pm), they will be told they need to wait and checkIN later. If they do not checkIN by 6 pm, we will call them. If they do not respond, or cannot come feed, we will ESCALATE to myPETZnet™ members. You will be notified via e-mail if someone can take responsibility.
If NO ONE can take responsibility for your pets, we will contact you via your preferred method(s) to make sure you are aware of the problem. We become your pet's voice to ensure their safety!
